• Why I can't get the full discount?

    Why I can't get the full discount?

    Why I can't get the full discount?

    Some items are prohibited from additional discount. This is largely due to price controlled by suppliers on those particular items.

    Currently, 93.5% of the items on our website are applicable to the 10% promo code "WELCOME" without any restriction.

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  • I've Found Cheaper Price Elsewhere

    I've Found Cheaper Price Elsewhere

    I've Found Cheaper Price Elsewhere

    If you have found the same item with cheaper price elsewhere on non-promotional item (the "RSP" price), we will refund you the difference by crediting the amount to your eWallet.

    To submit the claim, please email us at customerservice@eamart.com with a valid product link and screenshots from EAMART website and other Singapore Web Platforms.

    The claim will be awarded within 3 working days after receiving your email and after your purchased. Each user can only submit one claim of the same item within 7 days period, limited to a maximum claim of 3 submissions per day.

    The claim must meet the following criteria:

    • Item must be new and not used and must be genuine
    • Item must be of the exact same specification, colour, size, quantity and shipped from Singapore
    • Item must be available in stock in EAMART SG and other Singapore Web Platforms during the time of the claim
    • Item price must include shipping fee, if available. Self-collection not considered
    • Item price shall not include promotional discount, reductions by voucher, cashbacks, wholesale pricing, group buy purchasing, auction pricing, price errors and/or credit card promotions

    EAMART reserves the right to reject claims in the event of fraud or abuse of the program from either the buyers or sellers. 

    EAMART reserves the right to amend the Terms & Conditions without prior notice.

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